BJ's Wholesale Club Return Policy
BJ's selects the highest quality merchandise for our Members and stands behind the products we sell. If you are not completely satisfied with a purchase made online or in-club BJ's will give you a refund or exchange within the guidelines below. If your return is regarding an electronic item, such as a TV or laptop, we recommend calling our free Tech Advisors service at 877-TECH888 (877-832-4888) prior to returning because many issues can be resolved over the phone. For tire returns, please visit your local Club or call our tire support team at 844-700-TIRE.
To return an eligible item bring it to the Member Services Desk in-Club. To return an eligible item purchased on bjs.com, you may bring it to any BJ's Club location or call Member Care at 800-BJS-CLUB (257-2582) to obtain a return authorization and shipping instructions.
- Non-grocery merchandise must be in new condition and accessories intact. Items purchased over 1 year ago will not be considered in new condition.
- CDs, DVDs, computer software and video games must be unopened.
- Televisions, home theater displays, laptops and tablets found to be damaged upon initial inspection are returnable with their original packing and accessories within 14 days of receipt.
- Computers, electronics, undamaged televisions and home theater displays, and patio sets are returnable within 90 days of purchase with accessories intact.
- Major appliances, including full size refrigerators, ranges, washers, dryers, and dishwashers, are returnable within 90 days of purchasing. To initiate a return call 877-832-4888
- Members with Online Access Memberships cannot return an online order to a Club location for a refund.
- Items bought through Shop BJs.com- Pick Up in Club must be returned to the Club.These orders cannot be returned through BJs.com.
We regret that we cannot accept returns of:
- Gift cards.
- Apparel marked as final sale.
- Opened CDs, DVDs, computer software and video games.
- Items with gas, oil or fuel added.
- Jewelry and watches purchased in-Club after 8/3/2017. (Online Jewelry Purchases can be returned)
- Bulk purchases of ten (10) or more units of the same item purchased online in the same transaction where the total price exceeds $1,000.00.
- Products under a manufacturer's warranty which have service center only restrictions. Please contact the manufacturer for assistance with products such as:
- Gas Powered Outdoor Equipment
- Items with gas, oil, or fuel added
- Living Room Sets
- Major Appliances after 90 days
- Mattresses over 1 year old
- Spas & Saunas
- Swing Sets
- Massage Chairs
We regret that BJ's cannot cover the cost of shipping for products returned due to buyer's remorse.
- Effective: 2/1/2019